Video Mystery Shopping from CustomerTrend
Affordable Video Shopping Solutions
CustomerTrend offers a Video Mystery Shopping program with key advantages as your company views the "Sights and Sounds" of a typical customer experience. All of our shoppers are personally interviewed and trained by CustomerTrend. Our reputation, as well as your company's depends on it.
By merging mystery shopping and state of the art equipment, we can visually and audibly record your company's interaction with your customers. A fresh and unique approach to assessing your company's commitment to "Signature Service".
Keeping with our culture of providing value to our clients, our new Mystery Shopping Service provides these basic services:
- CustomerTrend will customize your shops to your needs.
- No long term contracts. Month to month is our policy; we earn our clients loyalty just like your company does.
- High quality recording equipment used for discrete shops
- Frequency of shops is determined by your company.
- Shops are transferred to DVD for viewing on DVD players and DVD equipped computers.
- Complimentary secured online access for 90 days.
- All shops are archived by us, and may be requested by your company at any time.
- Accuracy of shops "What you see is what you get"
- Program can complement or replace your current written shops.
