Terms of Service
TERMS: Invoice is DUE UPON RECEIPT. CustomerTrend also reserves the right to nullify an agreement should any payment not be received 30 days of invoice date or after. If we have to go to collections, client will pay all collection fees in addition to charges already outstanding.
TIMING OF CHANGES : In order to ensure that you receive reports in a timely manner, we assign our visits one full month ahead of time . (Example, October’s questionnaires are sent out September 1). In the event you wish to make changes to assignment dates, days of the week, time of day, adding a location, there will be no additional charge if this is done prior to assignments being sent out. If those changes occur after assignments have been sent out, there will an additional charge of $5.00 per report to cover the extra expense.
EXPRESS SERVICE: If you would like a shop done on a tight deadline, causing us to have to assign by phone (visit within one week of notification), the extra charge is $5.00 per report. FAXED REPORTS: Additional charge is $2.00 per report.
FORMAT/QUESTIONNAIRE CHANGES: We completely stylize the format to suit your needs when you set up with CustomerTrend, however, subsequent changes will be made at a cost of $50.00 (unless the changes are extremely minor). Such changes need to take place 5 weeks prior to assignment dates to give us enough time to implement them.
DISCONTINUATION OF SERVICE: It is also agreed that if, for ANY reason, CustomerTrend services are discontinued for any reason, any outstanding balance will be paid in full, including any shops that have been assigned or performed, for which you have not yet been billed. We must receive notification in writing 30 days ahead of date of discontinuation.
GUARANTEES: For work contracted on a monthly basis, if you are not satisfied with the reports at the end of the first series month, then you can discontinue service by notifying us by letter no later than the last day of the month of the first series of reports. Should this be the case, agreement will be null and void 30 days from that date. We also guarantee work to be completed to your satisfaction.
If you have any questions about our terms of service, please call or
.
Terms of Service Effective Date:
Last updated October 17, 2006
