Improve Your Customer Relations and Employee Training
Customer Feedback Surveys to Help Your Business Grow
Key benefits of collecting customer feedback include improved sales, profit, and employee retention. Knowing how your company is perceived requires measured customer feedback from an industry professional like CustomerTrend. Custom solutions will help you respond and adjust your operations to maximize profit and growth.
How to Use the Wealth of Information Gathered from Your Customers:
- Act on issues leading to customer dissatisfaction or reduction in brand loyalty.
- Motivate and establish a path to create promising opportunities for improvement.
- Establish a baseline from which progress will be measured.
- Create a two-way line of communication between customers and your company to strengthen brand loyalty.
CustomerTrend makes getting started simple and worry free.
- Affordable and scaleable pricing and services
- Free setup of surveys
- No contracts - 30 day billing
- Customized surveys (use your forms or ours)
- Monthly Reports
- Preferred Program ensures follow up by CustomerTrend
- Choice of web or phone surveys or Both!
- Unlimited responses at no extra charge.
- CustomerTrend handles all maintenance - Worry Free
Your Custom Campaign Features from CustomerTrend
- Evaluate the skill levels of telephone mannerisms
- Monitor performance of associates handling customer issues.
- Measure ongoing improvements and easily highlight discrepancies.
Planning your customer feedback program
- Design and review your survey for online or telephone respondents.
- Establish marketing materials and roll out guides for your locations.
Note: CustomerTrend will provide the roll out guides at no cost, however marketing materials such as flyers, signage, door decals, etc. must be supplied by your company (we can recommend suppliers if requested).
Beginning the satisfaction feedback campaign
- Your customer's feedback is received by CustomerTrend.
- Our staff reviews results for complete and accurate information
- We forward feedback to your location and your corporate office for review
Enhanced features with our optional "Preferred" program
Choose the "Preferred" program and all negative feedback must be closed by our company once the customer has been contacted and the issue is resolved. We monitor progress which allows for two way communication between your customers and your company. CustomerTrend will be responsible for tracking open surveys and contacting the appropriate location for verifying contact resolution.
