Directory of Customer Satisfaction Related Articles
Articles for Download or Reprint in Text and PDF Format
A basic philosophy at CustomerTrend is returning value to the community and our customers. Please review our list of customer survey related articles available for your reading pleasure, and follow the links to view or download text and pdf versions of each. This NEW feature will grow quickly. Please return often to view new material released on a regular basis.
Note: All articles are presented in text format with the option to view as PDF. You need the Adobe viewer on your computer to open the PDF versions, and it is available free at the Adobe website.
CustomerTrend Article Directory
• Good Help is Hard to Find by Coach George Morse (Guest Author)
Does it seem like it's becoming more and more difficult to find good help? Young men and women, entering the workforce today, don't seem to be as motivated as the previous generation of workers.
• Making Your Business Safer - Robbery Prevention by Albert Barneto
With holiday shoppers out and about in record numbers this season, many restaurants and retail establishments are thriving. Unfortunately this also is an ideal time for robbers to prey on unprepared businesses
• Would You Recommend Us? by Albert Barneto
Asking the question "Would you recommend us?" is only part of the equation. When these responses come back as a low number, be prepared to listen and take action.
• Inspiring Greatness! by Albert Barneto
Inspiring a culture of leadership in restaurant management. Explore the qualities that distinguish leaders from managers.
• 10 Simple Ways of Achieving "Signature Service" by Albert Barneto
"Signature service" is a term that we often use to represent something that is fresh and unique to a customer's experience with your business. Read about 10 (free) methods to help you achieve customer satisfaction.
• Hiring Talent: Michael Jordan vs. Myself by Albert Barneto
If you hire with talent in mind, instead of just "filling" a position, you can start the framework for rebuilding your team with "Signature Service" as it's new foundation.
• B.L.A.S.T : Handling Customer Complaints by Albert Barneto
Using the B.L.A.S.T guidelines, allows you to create a standardized method for dealing with your complainers and turning them into loyal customers.
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Each work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. Thank you!
