CustomerTrend provides the tools to measure the "LOVE" between your employees and your customers
Simply put, CustomerTrend is in the business of measuring the relationship between your customers and your employees. Love, it’s what brings your customers coming back to your restaurants time and time again. We provide a benchmark to help your management team entice new customers into becoming “regulars” and hopefully make your “regulars” come in more often.
Mystery Shopping by CustomerTrend
Gather vital customer survey information quickly and easily using CustomerTrend tools for Mystery Shopping and Video Shopping to improve customer loyalty and employee training.
Enhance profit and your sales strategy with accurate and concise information to attract new and repeat customers.
Let CustomerTrend help you learn the principles we call "Signature Service" for fast food, restaurant, and retail chain businesses. >>Find out more
HireRight!: Making Informed Hiring Decisions
At $9783.14, the average cost of hiring an employee in the QSR industry is staggering. Figuring in the cost of uniforms, training, insurance, workman's compensation, payroll taxes, training, and the cost of comprised sales, Investing in a structured interview system is an effective way to benchmark your hiring processes with positive results. >>Find out more
At a fraction of the cost of just one hire, HireRight! pays for itself. Lowering turnover and creating a benchmark for your new hires.
HireRight! is designed with the food service operator in mind. Your managers can now do a comprehensive interview in about 30 to 40 minutes. We simplify the hiring process, yet provide a wealth of information for the manager to make an informed hiring decision.
Voice of the Customer: Listening to your customers
Key benefits of collecting customer feedback include improved sales, profit, and employee retention. Knowing how your company is perceived requires measured customer feedback from an industry professional like CustomerTrend. Custom solutions will help you respond and adjust your operations to maximize profit and growth.
Call toll free 1-866-509-9888 or today and take advantage of our 30 years experience as leaders in the customer service industry. Our executive team has a proven track record successfully managing food service chains prior to starting CustomerTrend. >>Find out more
Why You Need Customer Feedback and Satisfaction Survey Services
- Over 90% of your customers will never complain and quietly go away.
- Attracting and retaining customers depends on making a favorable first impression.
- Employee training based on feedback is the key to success and enhanced profits.
- It is 10 times easier and less costly to retain a customer than to find a new one.
- Professional satisfaction survey services are streamlined for positive results.
- Constructive feedback to employees reduces turnover and improves the bottom line.
Overview of Our Site and Areas to Explore
Customer satisfaction survey services include Video Mystery Shopping, Telephone Mystery Surveys, Customer Feedback Reports, and Employee Feedback Solutions.
In addition, you may Subscribe to Our Newsletter to receive practical advice by email presented in the Signature Service Newsletter. Browse free information from our List of Articles which are widely published on the internet, and return often as we add more. Find a selection of Free Survey Forms for a variety of business types. Finally, explore our FAQs . Call or if you have questions.
